Help Centre

Yes. Crozel offers worldwide delivery.

Available shipping options for your destination will be presented at checkout.

U.S. ORDERS
Typically 5–10 business days.

INTERNATIONAL ORDERS
Typically 8–14 business days.

In some cases, delivery may require up to 8–16 business days.

We always endeavour to ensure your order reaches you as promptly and securely as possible.

Where possible, your pieces will be prepared and dispatched together.

If your order is fulfilled from more than one location, pieces may arrive separately. Tracking details will be provided for each shipment.

Once your order has been dispatched, you will receive a confirmation email with your tracking details.

You may also follow its progress at any time through the Order Tracking page.

Orders are typically prepared for dispatch within 2–3 business days.

During periods of higher demand, preparation may require up to 5 business days.

Once your order has been dispatched, tracking details will be sent to you automatically.

Changes or cancellations may be requested within 24 hours of placing your order.

Please contact Client Services as soon as possible. After this period, we may be unable to amend or cancel an order once preparation has begun.

If tracking shows your order as delivered but it has not arrived, please check with your household, neighbours or local carrier.

If it remains unlocated, contact Client Services and we will assist with the next steps.

Each Crozel purchase is considered final and is not eligible for return or exchange for change of mind, personal preference or incorrect sizing.

We therefore invite you to review your selection with care before completing your order.

We kindly recommend consulting our Size Guide before checkout.

As size selection is personal to each client, pieces cannot be returned or exchanged where an incorrect size has been chosen. Our Client Services team remains available should you wish for guidance before ordering.

Every Crozel piece is carefully reviewed before dispatch, making such circumstances exceptionally rare.

Should your order arrive damaged, defective or different from what was confirmed, please contact Client Services with your order details and photographs. Your case will be reviewed individually and resolved with considered care.

In eligible circumstances, store credit may be offered following review by Client Services.

Each request is considered individually, with fairness, discretion and in accordance with your applicable consumer rights.

Crozel accepts a considered selection of secure payment methods, including major credit and debit cards, Shop Pay, Apple Pay, Google Pay and other options available at checkout.

Available methods may vary by destination.

Yes. Crozel gift cards may be used toward any eligible purchase, or offered as a considered gift for someone special.

Eligible store credit may be issued directly by Client Services in approved cases.

Once provided, it may be applied toward a future Crozel purchase in accordance with the terms issued with the credit.

Yes. Payments are processed through trusted, encrypted payment providers.

Crozel does not directly store your full card details.

To preserve its finish and character, we recommend removing your jewellery before bathing, swimming, exercising or sleeping.

Avoid direct contact with fragrance, cosmetics, moisture and household chemicals, and store each piece separately in a clean, dry place when not being worn.

Keep each piece individually stored to minimise contact, scratching and unnecessary wear.

For fine and fashion jewellery alike, a soft-lined pouch or jewellery box in a cool, dry environment will help preserve its appearance over time.