Shipping policy
Last updated: August 2026
Order Processing
Orders are typically prepared for dispatch within 2–3 business days.
During periods of higher demand, preparation may require up to 5 business days.
Once your order has been dispatched, a shipping confirmation containing your tracking details will be sent to the email address provided with your order.
Delivery Times
Estimated delivery times after dispatch are:
United States
Typically 5–10 business days.
International
Typically 8–14 business days.
In some circumstances, international delivery may require up to 8–16 business days.
These timeframes are estimates rather than guaranteed delivery dates. Crozel always endeavours to have every order delivered as promptly and securely as possible.
Worldwide Delivery
Crozel offers worldwide delivery.
Available shipping options for your destination will be displayed at checkout before your order is completed.
Tracking Your Order
Once your parcel has been dispatched, you will receive an email containing your tracking information.
You may follow your order throughout its journey using the Crozel Order Tracking page.
Tracking information may require a short period to update after dispatch.
Multiple Shipments
Where possible, all pieces within an order are prepared and dispatched together.
In some cases, an order may be fulfilled from more than one location. When this occurs, your pieces may arrive in separate parcels.
Where separate shipments are required, tracking information will be provided for each shipment.
Changes & Cancellations
Changes or cancellations may be requested within 24 hours of placing your order.
Please contact Crozel Client Services as soon as possible if you would like to request a change or cancellation.
Once preparation has begun or the 24-hour period has passed, we may be unable to amend or cancel the order.
Submitting a request within this period does not guarantee that an amendment or cancellation can be completed if the order has already entered preparation.
Delivery Estimates
Delivery estimates begin once your order has been dispatched and are separate from Crozel's order-processing period.
Actual delivery times may vary depending on the destination, carrier operations and circumstances affecting the delivery journey.
Where an unexpected delay occurs, tracking information provided by the carrier will generally contain the most current status of your shipment.
If Your Order Has Not Arrived
If your tracking information shows that your order has been delivered but you cannot locate it, we recommend first checking the delivery location and surrounding areas, with members of your household, with neighbours or building reception where applicable, and with the local carrier responsible for the delivery.
If the parcel remains unlocated, please contact Crozel Client Services with your order number and relevant tracking information. We will assist you with the appropriate next steps.
Incorrect Shipping Information
Please review your delivery information carefully before completing your order.
If you notice an error after placing an order, contact Client Services as soon as possible. We will make every reasonable effort to assist before the order is prepared or dispatched, although changes cannot always be guaranteed once fulfilment has begun.
Client Services
For questions regarding an order, dispatch or delivery, please contact:
Email: care@crozel.com
Availability: Monday–Friday · 09–18
When contacting Client Services about an existing order, please include your order number and the details of your enquiry so we can assist you efficiently.
The Crozel Standard
From preparation through to arrival, every Crozel order is handled with considered care, carefully reviewed and followed throughout its journey.
Crozel Maison de Joaillerie · MMXXVI